- Violation acts shall include: Violations of protection of consumers’ information; fraudulent advertisements; failure to provide information on goods, services to consumers; breach of contract signed with consumers and general business conditions; violations of warranty obligation and collection of defected goods; harassing and forcing consumers; trading substandard goods, providing substandard services;…
- Sanctioning forms: depending on the nature and seriousness of violations, organizations, individuals commiting administrative violations shall be applied one or some of the following sanctioning forms: (a) caution; (b) monetary fine; (c) revocation of licenses, practicing licenses; (d) confiscation of exhibits, vehicles used for committing administrative violations; (e) remedial measures in accordance with each violation act as prescribed.
- Sanctioning levels: a maximum fine of up to VND70 million (USD3,353) shall be applied to one violation act in consumer rights protection domain
- Sanctioning authorities: Director of the Vietnam Competition Authority, Chairman of the People’s Committee of all levels, market control authorities, the people’s public security, border guards, sea policemen, customs officers, tax departments, specialized inspectors, and other offices as prescribed by the Ordinance on handling of administrative violations.
This Decree shall be effective from May 1st, 2012
Decree No. 99/2011/NĐ-CP - Using model contract must be registered ( 27-Oct-2011) This Decree provides the protection of consumers in transactions with persons engaged in independent and regular commercial activities not subject to business registration; contracts with consumers and general transaction conditions; settlement of consumer right protection requests; social organizations engaged in consumer right protection; mediation of disputes between consumers and institutional or individual traders and state management of consumer right protection read more
Law has provisions on warranty goods, components and accessories, shall recover the goods have defects, the liability of compensation for damage caused by defective goods caused;
This Law takes effect from July 1, 2011. Ordinance to protect the interests of consumers of 13/1999/PL-UBTVQH10 expire after this law takes effect.
Under this law, disputes between consumers and providers of services, products and services that will be addressed in order: Negotiation - Mediation - Arbitration - Court. Accordingly, consumers may request to be negotiated with the seller if you feel your rights and interests are infringed upon.
According to this Decree, from 01 July 2010, all foreign invested enterprises (including joint ventures) shall not be the full members of associations in Vietnam, instead it shall be only entitled to be the associate members. Of course, associate members shall not have voting rights, nomination as well as self-nomination rights to the management boards and inspectorate boards of any association. Regarding association establishment’s procedures and requirements, the Decree provided details about the required number of Vietnamese citizens and organizations registered to establish associations as below: - The associations operating nationwide or in interprovince shall have the minimum of 100 citizens or organizations, who are based in different provinces, satisfying all requirements and voluntarily registering for the association’s establishment. In the case that the associations only operate in a province, district or commune, the required numbers shall be 50, 20 and 10, respectively. - For associations of economic organizations whose members are representatives of Vietnam’s business legal entities, they shall at least have 11 legal entities in different provinces if operates nationwide, or 05 legal entities in the same province, running the same types of businesses or in the same sectors in different provinces, satisfying all requirements, and having the association’s registration application dossiers voluntarily.